Shipping & Returns

USER WARRANTY & RETURNS POLICY

Note - Replacement, Exchange or Refund policy is applicable only for products which have technical issues within the warranty period. We can replace, exchange or refund if the product is damaged but the customer needs to raise a complaint on our website within 24hrs from the delivery date. No refund or exchange will be given if the product has no issues like damage or technical issues.Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

Return for replacement or exchange within: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Restocking fee will be applied from 15%.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

Return for replacement within: No

Return for refund within: 24hrs

Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super low-price products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Restocking fee will be applied from 15%. For more details and policy, please visit the customer satisfaction policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Return for replacement within: 7 days (must be unopened, brand-new condition)

Return for refund within: 3 days (must be unopened, brand-new condition. All products must be inside the box. Customers must call Qshop Customer Care team within 24 hours to register the complaint)

Restocking Fee: Yes

Warranty: As per mentioned on Qshop website

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If on the invoice we did not indicate warranty, this means Mobile Phone or Smart Phone without warranty! Branded mobile phones/Smart phone warranty can be claimed from branded dealers or through Qshop (TRA Products only). This is our Standard Return and Warranty policy for Warrantied Mobiles Phones and Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. After 7 days there will be charges for pick-up and delivery. For exchanging & service product delivery, charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

Any physical damage

In invoice not indicated warranty period

Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number

Mobiles Phones, Smart Phones that are missing the manufacturer warranty label

Mobile Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box

Returned without the original invoice

Mobiles Phones, Smart Phones which do not satisfy the manufacturer's warranty policy

Mobiles Phones, Smart Phones which do not satisfy customer satisfaction policy

TABLETS STANDARD RETURN POLICY

Return for replacement within: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As Per Mention on Qshop Web Site

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

Any physical damage

Tablets that are missing the manufacturer label containing model number and part number

Tablets that are missing the manufacturer warranty label

Tablets that were missing parts, box, headset or any other accessories from the original box

Returned without the original invoice

Tablets which do not satisfy the manufacturer's warranty policy

Tablets which do not satisfy a customer satisfaction policy

LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

Return for replacement within: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As mentioned on Qshop website

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replaced or exchanged within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.  Branded Laptops, Netbooks and Desktops warranty can be claimed from branded dealers or through Qshop (TRA Products only)

The following conditions are not acceptable for return, warranty and replacement.

Any physical damage

Laptops and Netbooks that are missing the manufacturer label containing model number and part number

Laptops and Netbooks that are missing the manufacturer warranty label

Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box

Returned without the original invoice

Laptops and Netbooks which do not satisfy the manufacturer's warranty policy

Laptops and Netbooks which do not satisfy Customer Satisfaction policy

Laptops and Netbooks models which are come with the original Windows or any other   software, after using them, activating or starting software cannot be returned or replaced.

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Return for replacement with in: 7 days

Return for refund within: 3 days

Restocking Fee: Yes

Warranty: As per mention on Qshop web site

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

Any physical damage

Cameras that are missing the manufacturer label containing model number and part number

Cameras that are missing the manufacturer warranty label

Cameras that were missing parts, box, headphones or any other accessories from the original box

Returned without the original invoice

Cameras which do not satisfy the manufacturer's warranty policy

Cameras which do not satisfy Customer Satisfaction policy

DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

Return for refund within: No

Return for replacement with in: No

Restocking Fee: No

Restocking Fee: No

Warranty: No

MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON-WARRANTIED MODELS ONLY

Return for refund within: No

Return for replacement with in: No

Restocking Fee: No

Warranty: No

This is our Standard Return and Warranty policy for non-warrantied mobile Phones and Smart Phones. Items covered by this policy cannot be returned.

REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

Return for refund within: 3 days

Return for replacement within: 7 days

Restocking Fee: No

Warranty: As per mention on Qshop web site

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product delivery charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

Any physical damage

Laptops and Netbooks that are missing the manufacturer label containing model number and part number

Laptops and Netbooks that are missing the manufacturer warranty label

Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box

Returned without the original invoice

Laptops and Netbooks which do not satisfy the manufacturer's warranty policy

Laptops and Netbooks which do not satisfy customer satisfaction policy

Laptops and Netbooks models which come with the original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.

Health and Beauty products don’t cover under warranty/replacement/refund